The conversation centered around two critical insights: first, delivering consistent, high-quality care is the foundation of trust and patient retention; and second, that succession can only be planned once success is intentionally built.
“When healthcare businesses are built on strong financial foundations and quality outcomes, they stop being dependent on a single founder. They become institutions,” noted Kennedy Okongo, Director, MCF East Africa. “Our role at MCF is to ensure that access to capital drives not just growth, but longevity. Succession isn’t a moment. It’s a mindset.”
For Mr. Wangombe, Founder of Wama Hospital in Rongai, the succession journey is already underway. “I started the business in 2001 as a sole proprietor. Later, my wife joined me, and three years ago, my son came on board. These young people are quite conversant with technology, he has optimized our HMIS system for smarter decision-making and strengthened our partner relationships. With this succession in place, I see my business running for the next fifty years.”
PharmAccess MNCH innovation, which offer digital tracking of maternal journeys, real-time quality dashboards, and value-based financing, was highlighted as a strategic tool to achieve both improved outcomes and operational resilience.
“Sustainability in healthcare starts with visibility into the patient journey, their experiences, and the process gaps that affect outcomes,” said Angela Siteyi, Director of the Global Innovation Pool. “Data and technology help providers respond faster, improve care continuously, and ultimately deliver on the promise they make to every patient: quality care they can trust.”
Salome Chiira, CEO of the Radiant Group of Hospitals, emphasized the importance of structure. “Many family-run businesses rely heavily on the owners. It’s crucial to establish clear systems, structures and agreements, so the enterprise can thrive beyond the founder. Let every family member know when and where to plug in. Corporate governance is not optional. I am counting on PharmAccess to walk with me to ensure that the legacy of Radiant Hospitals lives on, even when I am not here.”
Country Director Willy Sorinei affirmed, “Delivering quality care is not just good practice. It is good business.” With MCF providing capital and GIP scaling digital innovations, PharmAccess is helping healthcare providers build not just better care systems, but sustainable healthcare legacies. Because succession only becomes possible when success is intentional, and it starts with delivering on the promise of care.
